Caramel, A Grecotel Resort to Live

- from the moment you arrive, until the moment you leave, the staff make you feel like a VIP and the luxurious, tastefully decorated surroundings contribute to that feeling; - you are always greeted with a smile, which prompted the question: who smiles all the time without faking it? I certainly couldn't do it on a daily basis for a few months in a row; the fact is that Cretans seem to have a hospitality sense far above your average human and in many instances I could feel that their smiles and positive energy came from the heart and not from the job description; shoutout to LITSA, SOULA, CONSTANTINA and VASILIKI who made us feel at home and cared for; - restaurant/staff managers were always there, working with the team, lending them a hand and making sure the service stays high quality, which speaks volumes in terms of leadership standards; shoutout to ALEX, manager of the lunch bar, and his colleague, the manager of the restaurant, for all the pleasant interactions and for all their hard work; - three impeccable professionals handling the kid's club: MENY, MARIA and ELIZABETH kept the kids entertained the whole day long and even took them to lunch (which is included for the kids); - great functional and TRX training circuits lead by KARINA; - the room we had (located in the main building with private garden) was large, superbly furnished and provided quick access through its garden directly to the pool area, but also to the private beach (sunbeds and towels included); - impeccable room cleaning service, no compromises whatsoever; - high quality evening entertainment: tenors, violin, quality live music, not loud, but gentle and cultivated, up until 22 P.M., after which - silence, which was greatly appreciated, as it allowed everyone to rest; - rich and delicious breakfast and dinner buffets with tasty egg specials every morning; - great salt water pool; - you could always find unoccupied sunbeds at the beach and pool irrespective of the time of day;

The hotel is beautiful - it looks like it’s brand new, as it’s so clean and well maintained. we felt like it were in a dream. It never felt too crowded, the pool was spacious and clean. Lots of options at the buffet. Service was faultless, no request felt like too much. The kids group was great - my daughter enjoyed some of the activities and had the best time with the pool games every day at 4. From the hotel we drove down to the south coast in about 45 minutes and spent a splendid day visiting those beaches - a must do!

Beautiful boutique hotel, calm, clean, comfortable and spacious room with very friendly and good staff. The restaurant food was delicious and the service was exceptional. For families, they have a great kid club called Grecoland where they can accommodate kids from 4 years old to 12 years old and under 4 years old with a parent or guardian. They do a lot of activities inside and around. You feel comfortable leaving your kids with professional people such as Liza and her team work. Convenient location near to Rethymno. We enjoyed our stay in this hotel, we will definitely go back again ! Special thanks to Nikoleta, Alex, Eleni, Maria, Liza and Ioana.

I cannot recommend this place enough, especially because of the exceptional training program included in the stay. The experienced and professional trainers made a huge difference—not only in terms of the workouts but also by personally helping me with some health issues I had. Their care and knowledge were truly above and beyond. Every day started beautifully with yoga on the beach, listening to the calming sound of the sea. During the day, we cooled off with aquagym sessions in the pool, which were both fun and refreshing. In the afternoon, we enjoyed outdoor Pilates and functional training, which were personalized to our needs and led by Vlad, an outstanding trainer. His knowledge, energy, and ability to make each workout feel like play made it such a joy. It was a unique and deeply enjoyable approach—something I haven’t experienced anywhere else. This hotel is definitely one of the few offering such a high-quality wellness service. It was more than just a holiday—it was a true retreat for my body and mind. Btw, it is a pity I did not know there are such options when I hesitated if to book this hotel in the beginning. Of course, the accommodation, food, and hotel facilities were all excellent as well, but the fact that I could really focus on my health during the stay was the absolute highlight for me.

Very peaceful, despite the fact that it’s not “adults only” concept. No loud music. The staff tries to make your stay comfortable. The design and the small details are worth mentioning. A big pleasure to walk around. The pool with the salty sea water is amazing .